Shipping Policy
Last updated: March 2025
Processing & Dispatch
- Orders are processed and dispatched within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once shipped, you will receive a tracking update via WhatsApp and/or email.
Delivery Timeline
- Orders are typically delivered within 3–8 business days after dispatch.
- Delivery to remote or less accessible locations may take slightly longer.
- Delivery timelines may vary due to external factors; however, we will assist in resolving any delays.
Shipping & Coverage
- We ship across most serviceable pin codes in India, subject to coverage provided by our logistics partner, Delhivery.
- Free shipping is available on all prepaid orders.
Orders & Changes
- Once an order is placed, it cannot be modified or cancelled.
- Please review all order details carefully before completing your purchase.
Failed Delivery / RTO (Return to Origin)
- Customers are responsible for providing accurate shipping details.
- If delivery fails due to incorrect address, unavailability, or refusal to accept the order, it may be returned to us (RTO).
- Re-shipping charges will be borne by the customer.
Delivery Issues
- If your package appears tampered with or visibly damaged at the time of delivery, we recommend refusing the delivery.
- If you accept a damaged package, please contact us within 48 hours of delivery with clear images of the packaging and product.
- Claims raised beyond this timeframe may not be accepted.
- Once an order is marked as delivered by the courier partner, it is considered successfully delivered.
- If you believe there has been an issue with the delivery, please contact us within 48 hours, and we will assist in investigating the matter with the courier partner.
Payment Method
- We currently accept prepaid orders only.
- Cash on Delivery (COD) is not available.